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消委會與兩珠寶商會推守則 冀加強保障消費者
即時港聞
發佈： 2017-07-31 05:48
撰文： 無綫新聞
消委會聯同兩大珠寶首飾商會，推出《珠寶零售業營商務實守則》。
《守則》提出多項要求，包括成立獨立的投訴審查委員會、監察承諾採用《守則》的珠寶商是否有遵循並訂定機制處理消費者投訴。委員會由業內與業外人士組成，各佔一半。
《守則》由商會屬下會員自願採用，商會期望三年後有六成會員會遵從，加強對消費者的保障。
《守則》提出多項要求，包括成立獨立的投訴審查委員會、監察承諾採用《守則》的珠寶商是否有遵循並訂定機制處理消費者投訴。委員會由業內與業外人士組成，各佔一半。
《守則》由商會屬下會員自願採用，商會期望三年後有六成會員會遵從，加強對消費者的保障。
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