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Government revamp the 1823 hotline to boost efficiency
News2026-09-21
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時事多面睇｜政府倡設牽頭部門統籌協調處理投訴過程 能否更快幫到市民？
即時港聞2026-09-18
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5-Year Plan on 1823, governance & civil service system
News2026-09-16
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規劃施政前瞻｜據悉傾向再優化1823服務 避免部門之間將投訴「推波」
即時港聞2026-09-15
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1823熱線用語音辨識技術把對話轉成文字 料通話後處理個案時間可縮短
即時港聞2026-08-27
申诉署指1823「有责无权」机制需改善 长期未达12秒内接听服务指标
即時港聞2024-03-07
申诉署调查指政府1823电话服务未能有效处理跨部门投诉
即時港聞2024-03-06
申诉署倡就货物阻街问题引入累进制罚款 食环署指当局已展开相关法律检讨
即時港聞2023-02-16
食环署称自去年十月与警方联合执法逾500次 包括申诉署报告提及阻街黑点
即時港聞2023-02-16
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